Ad Astra Therapy
“To The Stars Through Difficulty”
Information for Clients
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The address is 12425 Knoll Road Suite 110, Elm Grove, WI
My office is located at 124th and Watertown Plank in Elm Grove, right on the border of Elm Grove and Tosa. When you turn South on 124th you'll come to a building as the road turns right. Thats me! The building is called Iron Horse Crossing. You can park in one of the few spots out front or there is plenty of available parking on the side and in back of the building.
If stairs make things more difficult, please park in a spot out front for building access.
See my “Location” Page for a map
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Desktop:
Just click the link to our session in your email and a new window will open and take you to the meeting!
iPad or cell phone:
Go to your app store and download the free SimplePractice Telehealth app. Its a blue icon with a video camera image. When you click the link to our appointment it will open up our video room in the app.
If you didn't get a link, please email me and I'll send you a new one!
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You can reschedule your appointment by:
-Logging into your client portal and selecting “cancel” when you click on your appointment time.
-You can also email or call to let me know that you won’t be able to make your appointment.
You can always reschedule another appointment online through your client portal.
FAQ:
Client Portal Link
For current and prospective clients:
Below you will find my privacy policies related to phone and text communication. Whether by phone or email, communication is used for scheduling and other logistical purposes only as I strive to keep all of your personal information as protected as possible.
Privacy Policy
Effective Date: January 2025
Jordan Olsen (Ad Astra Therapy LLC) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Ad Astra Therapy collects and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address
Your basic contact information
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us or automatically, such as when you interact with our client portal.
How We Use Your Information
We use your information to:
Send you the SMS messages you’ve opted in to receive to notify you of :
Upcoming appointments
Incomplete documentation
Therapist cancellation of appointment
Updates to the practice
Disclosures of Your Information
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. We do not share your information with any outside organizations without your explicit written consent.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us by emailing info@jordanolsenlcsw.com.
Terms and Conditions
Effective Date: January 2025
By opting in to receive SMS messages from Ad Astra Therapy LLC, you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Jordan Olsen (Ad Astra Therapy LLC) for appointment reminders, and general two-way communication about scheduling therapy services. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will receive one message with an appointment reminder and up to 3 more reminders if all required paperwork is not yet complete. Ad Astra Therapy reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages if there are scheduling changes, updates to the practice, or other relevant updates. Ad Astra Therapy and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy (see above)
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
You may contact us directly at info@jordanolsenlcsw.com
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Note: Certain businesses, such as healthcare providers, may include additional terms, including the risks of sending and receiving health information subject to HIPAA via text message, the rules about sending text messages to the provider’s office, and what to do if the subscriber is experiencing a medical emergency.